Cancellation and Refund Policy

This Cancellation and Refund Policy applies to all purchases made through the Sharda Shop website www.sardashope.com.

1. Cancellation Policy

1.1 Order Cancellation by Customer:

• * Customers may request to cancel an order within [X hours/days] of placing the order.
• * To request cancellation, please contact our customer support team at pramodrsa@gmail.com.
• * If the order has not been processed for shipping, we will cancel the order and process a refund.

1.2 Order Cancellation by Sharda Shop:

• * We reserve the right to cancel an order in the event of unforeseen circumstances such as product unavailability, technical issues, or fraudulent activity.
• * If we cancel an order, we will notify the customer and process a full refund.

2. Refund Policy

2.1 Refunds for Cancelled Orders:

• * If you receive a damaged or defective product, please contact our customer support team within 15 days of receiving the order.
• * We may request evidence such as photographs of the damaged item.
• * Upon verification, we will offer a replacement or issue a refund to the original payment method.

2.3 Refunds for Returns:

• * We accept returns within [X days] of delivery for eligible products.
• * To initiate a return, please contact our customer support team for instructions on the return process.
• * Once we receive and inspect the returned item, we will process a refund to the original payment method.

2.4 Refunds for Lost Shipments:

• * In the event of a confirmed lost shipment, we will offer the customer the option of a replacement or a refund.

3. Non-Refundable Items

Certain items, such as personalized or custom-made products, may be non-refundable. This will be clearly stated on the product page.

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